Terms & Conditions

Leasiv ("Leasiv", "we", "us") is a cloud-based rental management platform for South African landlords and managing agents. The service provides tools for tenant and lease management, monthly statements, demand letters, FICA document tracking, bank-statement import and reconciliation, deposit management, financial reporting, and a tenant self-service portal, delivered on a per-customer subdomain at yourcompany.leasiv.com.

• Each customer is provisioned an isolated database environment; your data is never co-mingled with another customer's.
• All pricing plans include the full feature set. Your plan is determined only by the number of billable units on your account.
• We may add, change, or remove features over time. Material reductions to core functionality will be communicated in advance.
• The service is provided over the internet and requires a compatible, up-to-date web browser.

• New accounts receive a 14-day free trial with access to all features.
• No credit card is required to start the trial.
• Your trial begins on the day you create your account and runs for 14 consecutive calendar days.
• At the end of the trial you may choose a paid plan to continue. If you do not, your account moves to a read-only state and you will be able to export your data for a reasonable period before it is removed.
• Trials are intended for genuine evaluation and may not be repeatedly re-created to avoid payment.

Leasiv processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). In respect of the tenant, lease, and financial data you load onto the platform, you are the responsible party and Leasiv acts as your operator, processing that data on your instruction and on your behalf.

• We process personal information only to provide and support the service, and as instructed by you.
• Your data is hosted on infrastructure located in South Africa.
• We apply reasonable technical and organisational safeguards — including encryption in transit, access controls, and isolated per-customer environments — to protect personal information against loss, damage, and unauthorised access.
• You are responsible for ensuring you have a lawful basis to load tenant personal information onto the platform and for honouring data-subject rights (access, correction, deletion) in respect of that information.
• We will notify you without undue delay if we become aware of a security compromise affecting your personal information, as required by POPIA.
• On termination, you may export your data. After the export window your data is deleted from active systems within a reasonable period, subject to any retention required by law.

For data-protection queries, contact [email protected].

• Paid plans are billed monthly in South African Rand (ZAR).
• Your plan is based on the number of billable units on your account. Units archived as sold or demolished are excluded; all other units — including vacant units — count toward your plan.
• If your unit count crosses a plan boundary, your plan and price adjust accordingly from the next billing cycle.
• Enterprise (151+ units) is on custom pricing — contact [email protected].
• Fees are exclusive of VAT unless otherwise stated. Quoted prices may change on reasonable prior notice.
• Payment is due in advance for each billing period. Access to paid features may be suspended if an invoice remains unpaid.

• You may cancel your subscription at any time from your account or by emailing [email protected].
• Cancellation takes effect at the end of your current billing period; you retain access until then.
• Monthly fees already paid are non-refundable, save where required by law.
• You may export your data before the end of the billing period. After cancellation, your data is retained for a reasonable export window and then deleted.
• We may suspend or terminate accounts that breach these terms or that are used unlawfully, with notice where reasonably practicable.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law:

• Leasiv does not provide legal, tax, or accounting advice. Documents generated by the platform — including statements, demand letters, and FICA notices — are tools to assist you and remain your responsibility to review before use.
• We are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill.
• Our total aggregate liability arising out of or relating to the service is limited to the fees you paid to Leasiv in the three (3) months preceding the event giving rise to the claim.
• Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act where it applies.
• You are responsible for maintaining the accuracy of the data you load and for keeping your own backups via the export tools provided.